Refund Policy

Last updated: April 30, 2026

We want you to feel that your money was well spent. If you don't, we want to make it right. This policy explains the specific scenarios and how we handle them.

The Satyam Promise

If your first paid reading doesn't feel personally accurate to you, reply to your welcome email with the single word refund within 24 hours. We refund 90% instantly. The 10% covers Razorpay's non-refundable processing fee. No follow-up questions, no salvage attempts, no friction.

This applies to your first transaction only and is offered in good faith. After your first transaction the standard refund schedule below applies.

1. Refund eligibility by product

Per-question payments (₹49)

Scenario	What we do
Reading not delivered (technical failure)	Full refund within 48 hours, plus the reading once fixed
Duplicate charge	Full refund within 48 hours
First reading didn't resonate (Satyam Promise)	90% refund within 2 hours of email request
Subsequent reading didn't resonate	Account credit equal to charge, no cash refund
Buyer's remorse without quality issue	Not refundable after delivery

Unlimited subscription (₹299/month or ₹2,999/year)

Scenario	What we do
Within 7-day free trial	No charge has been made; cancel anytime, no refund needed
First charge after trial — Satyam Promise invoked within 24 hours	90% refund
Subsequent month renewals	Cancellation only — no refund for current cycle, future cycles cancelled
Annual subscription cancelled mid-year	Pro-rata refund of unused full months, minus 10% Razorpay fee
Service outage > 24 hours	Pro-rata account credit on request
Account terminated by us for cause (fraud / abuse)	No refund

2. How to request a refund

Email support@muhurta.app from the same email address as your account.
Use subject line Refund request — <your transaction ID>.
Briefly explain the reason. For Satyam Promise, the word "refund" alone is enough.
We respond within 24 hours (usually same day) confirming the refund or asking one clarifying question.
Razorpay processes the refund to your original payment method within 5-7 business days.

3. What we don't refund

Readings you bought, used, and only later wished you hadn't
Differences of astrological opinion (e.g., "another astrologer said something different")
Outcomes you attribute to or against the reading (we provide windows, not promises)
Subscription months you forgot to cancel — we send reminders on day 5 and day 6 of the trial
Charges older than 90 days unless we made a billing error

4. Razorpay processing fee

The 10% deduction in the Satyam Promise corresponds to Razorpay's non-refundable transaction fee that we have to absorb regardless of refund. We chose to be transparent about this rather than hide it in the price. For mid-year annual cancellations the 10% deduction works the same way.

5. Chargebacks

Please contact us before initiating a chargeback with your bank. We will resolve any legitimate complaint faster than the bank can. Unjustified chargebacks (where we have already refunded or where service was delivered as agreed) may result in account suspension.

6. Force majeure

Where service is disrupted by events outside our reasonable control (large-scale internet outage, government action, natural disaster), we credit affected days but do not pay cash refunds. Where disruption exceeds 7 consecutive days, full refund is available on request.

7. Contact

For any refund question, email support@muhurta.app. We are kind, fast, and human. The Satyam Promise exists because we mean it.